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GoSwift Privacy Policy

Effective: July 20, 2018

Welcome to our Privacy Policy!

Please read carefully these Terms as they are legally binding to You.

This privacy policy ("Privacy Policy") is designed to provide information about GoSwift ("GoSwift", "we", "our" or "us") privacy and Data collection practices for the GoSwift Mobile Application ("Application", "App"). GoSwift is what's known as the 'Controller' of the personal Data You provide to us. We only collect basic personal Data about You which does not include any special or sensitive types of information. This does however include name, address, email, vehicle, cargo, location, etc, so as described in Paragraph 3.
We may occasionally update this Privacy Policy. We advise You to refer to this policy on an ongoing basis in order to keep You up to date with changes.

Last updated: July 2018

1. Where do we collect Your Data?

All the personal Data we process is processed by our staff in Estonia and located on servers in Estonia. No third parties have access to Your personal Data unless the law allows them to do so or it is requires for the performance of the service (cf. 6.6). We have a Data Protection regime in place to oversee the effective and secure processing of Your personal Data.

2. How long do we save Your Data?

We will keep Your Data until the end of the project in the first semester 2019, after which time it will be destroyed. Your personal Data will be kept with us until destruction or until You notify us that You no longer wish us to collect them.

3. When do we collect Your Data?

We collect personal Data when You:

3.1. Create a user account

In order to create Your user account, when You sign up for the Service, we collect the personal Data that You provide (such as Your e-mail address, first and second names and phone number).

3.2. Use the Service

To provide You with the Queue Management service through the App, GoSwift needs to collect, consult, use or otherwise dispose the Data You have provided us with.

3.3. Communication with us

When You communicate with us, for example when contacting our customer support, we collect the information You provide. This may include Your name, e-mail address and Your communication.

3.4. Participate in contests and surveys

If You choose to participate in contests and surveys, we might ask You for certain information in addition to what is stated above. This additional information may be combined with other information we have collected.

3.5. Statistical purposes

4. What is the Data collected?

The range of Data collected doesn't include special category or criminal offence Data. Please see the table below for further information on the categories of information that we use and store about You:
Category Data
Account Data Account-ID, country, creation date,
Booking Data the booking reference
Profile Data Name, e-mail address, phone number
Route Data ship IMO, port of departure, port of arrival, arrival time, check-in start and end time
Vehicle Data vehicle type, measurements (width, length, height, weight), license plate number, trailer license plate number, check-in type, lane class
Dangerous goods type, class
Communication Contents of Your communication

5. Why we use Your personal Data?

Personal information will be kept strictly confidential and will not be sold, rented, leased, loaned, traded, or otherwise disclosed to third parties except as required to fulfil the purposes for which it was collected, or as otherwise described in this privacy policy.
We use Your personal Data to:

5.1. Provide the Service

We need to know Your basic personal Data in order to provide You with the service. The processing of Your Data is a sine qua non condition for the performance of the contract and complete enjoyment of the GoSwift's service by You. The main purpose of the mobile application is to give valuable information to You: a specific time when to come to check-in, and a specific guidance to the ferry terminal. This will allow You to better plan Your trip and avoid lost time in traffic or parking. Overall, it is expected that the service will ensure a more seamless arrival of heavy-goods vehicles to the ferry terminals. For that purpose, we need to collect and process Your Data. We will not collect any personal Data from You we do not need in order to provide and oversee this service and related analysis services to You.

5.2. Communicate with You

In order to answer any request, or communicate with You about the Service, we need to collect and store some of Your personal Data.

5.4. Develop and improve the Service

Thanks to Your Data, GoSwift will continuously improve its service, whether by proposing You better journey to the port, or allocating You more suitable timeslots. Your information will be used for statistical purposes in order to improve the service through automated processing of anonymised personal Data. We may also need to disclose Your information if required to do so by law.

6. Your Data protection rights

If at any point You believe the information we process on You is incorrect, You may request to see this information and even have it corrected or deleted. If You wish to raise a complaint on how we have handled Your personal Data, You can contact us and we will investigate the matter. You have the right to:

6.1. Access Your personal Data

You have the right to obtain from us confirmation as to whether or not Your personal Data are being processed, and, where that is the case.

6.2. Update Your personal Data

You have the right to obtain from us without undue delay the rectification of inaccurate personal Data concerning You.

6.3. Withdraw consent

You have the right to object, on grounds relating to Your particular situation, at any time to processing of Your personal Data. In that case, GoSwift shall no longer process the personal Data. Please note however that GoSwift services will no longer be provided.

6.4. Delete Your personal Data

You can at any time unsubscribe from the Service and request that Your account is deleted. We will in such a case only keep Your personal Data if we are obligated to keep the Data in order to fulfill legal obligations or to manage or defend legal claims.

6.5. Restrict the use of Your personal Data

You have the right to receive the personal Data concerning You, which You provided to us.

6.6. Third parties

We may share Your information with third-party service-providers that help us with specialized services, including customer service, business analytics, performance monitoring. We take steps to prevent these third parties from using Your information for any purpose other than the services they are providing.

7. Contact information

Questions, comments, or complaints about this Privacy Policy may be emailed to support@goswift.eu or mailed to GoSwift OU, Mäealuse 2/1 12618, Tallinn, Estonia.